Privacy Statement

1. INTRODUCTION

In this document you will find the booking and cancellation conditions of Hotel Koffiehuis Voyagers. These conditions apply to every booking you have made with Hotel Koffiehuis Voyagers. When you have booked with a partner company of Hotel Koffiehuis Voyagers, different conditions may apply.

WHAT EXACTLY DOES HOTEL KOFFIEHUIS VOYAGERS DO?

Hotel Koffiehuis Voyagers is a beautiful hotel located right in the heart of Amsterdam. We rent neat and comfortable rooms to travelers, tourists and passers-by. Guests can visit the city here, spend the night with comfort after a trade fair or as a stopover between flights.

2. APPLICABILITY

1. The booking and cancellation conditions apply to every booking of a stay at Hotel Koffiehuis Voyagers, unless stated otherwise.
2. If you have booked with a partner of ours on another website, you can only cancel with that partner.
3. In this document we refer to the Code of Conduct for your stay at Koffiehuis Hotel Voyagers. You will be offered the Code of Conduct when you book your stay.

3. BOOKING

1. When you have completed your booking, at Hotel Koffiehuis Voyagers or at one of the partner websites we work with, you are entitled to your stay within the specified date.
2. When you book with Hotel Koffiehuis Voyagers you declare to be at least 18 years or older.
3. You must pay the agreed price in advance or on arrival. You can only do this with the usually accepted means of payment in the Netherlands.
4. It is your responsibility to fill in the correct details when you make the booking. In case of doubt about the accuracy of the data, we cannot or cannot perform our services properly.
5. In accordance with the Code of Conduct, check-in is possible between 14:00 and 24:00. Check-out is possible until 10:00.
6. Hotel Koffiehuis Voyagers uses the Great Stay application. You can use this app, telephone contact or e-mail to communicate about your stay with Hotel Koffiehuis Voyagers.
7. During your stay, you must adhere to the attached Code of Conduct.

4. CANCELLATION OF THE BOOKING

1. Hotel Koffiehuis Voyagers will not charge any fee for a timely cancellation of the booking. Should you cancel the booking at least 24 hours prior to its commencement, you will be reimbursed in full for the amount you paid.
2. If you cancel within 24 hours prior to the start of your stay, the first night, including tourist tax and administration fee, will be charged.
3. In the event that you do not show up for the booking, the first night, including tourist tax and administration costs, will be charged.
4. In the event that you do not show up for the booking and have not communicated this on time with Hotel Koffiehuis Voyagers, your reservation will be cancelled.
5. If you have booked with a third party with whom Hotel Koffiehuis Voyagers cooperates, such as Booking.com, the cancellation must take place with this third party within the applicable period.
6. If the Code of Conduct is violated, Hotel Koffiehuis Voyagers is entitled to cancel the booking or to stop it early. In this case, the cost of the next 24 hours of the stay will be charged, or until the next check-out time, including tourist tax and administration fee.
7. If you are not found to be 18 years of age or older upon arrival or prior to arrival, your stay will be refused and treated as a late cancellation.

5. FORCE MAJEURE

1. In the event of a force majeure situation in which the entire booking is cancelled, such as in the event of a COVID lockdown, you do not have to pay for your booked stay.
2. A force majeure situation is in any case understood to mean: An epidemic resulting in lockdown, a natural disaster, unexpected government measures and a war situation.
3. The delay or failure of your transport is in any case not a force majeure situation, unless it follows from a situation as described in point 5.2.

6. OTHER PROVISIONS

1. You are liable for any damage you cause to the possessions of Hotel Koffiehuis Voyagers or excessive cleaning costs as a result of your conduct.
2. Should any of the provisions in the booking and cancellation conditions lapse, the other conditions will still apply. The relevant condition will be replaced by a provision that is as similar as possible.
3. In case of questions, requests, cancellations and delays, Hotel Koffiehuis Voyagers tries to cooperate within reasonable limits. You cannot derive any rights from this provision.